Basic Video Productions has been serving San Antonio and the surrounding area for over two Decades. Since our inception, our motto has been "Quality and Creativity Combined". We are committed to producing a quality product, that satisfies our clients and brings us a sense of pride. We are professionally trained, highly creative thinkers, with the professional equipment to pull it all together.

We are contracted with the Army and Air Force Exchange Service to provide yearbooks, photographs and videos for the Air Force Military Personnel located at Lackland Air Force Base in San Antonio, Texas.

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Rob Bullock

Jun 28, 2022

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Retired military here. It's like other contractors. You get lucky and the service is good or you aren't lucky and it's "heck" to get what you pay for.

Jae Reaves

May 18, 2022

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It has been almost 10 weeks and we never received any of the videos we ordered and paid for. We've called several times and sent multiple emails. Will be disputing the charges.

Trevor Thiel

Apr 26, 2022

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If no stars was an option, it'd be picked. I've emailed them and called them multiple times. Each time that I've called them, they either don't pick up or the line is busy and wait for it. they're voice mailbox is full!

Rusty Grubb

Apr 16, 2022

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This business is a typical predator on military members. They pressure the recruits to purchase products and cut communications once the order is taken. Over $300 for a few pictures and they will not respond if your loved one does not finish and the order needs to be adjusted. Who needs to pay $70 for a thumb drive video the subject is not in. I disputed the transaction with my credit since they do not answer calls or respond to email messages. This is a very dishonest company.

Mike M.

Jan 30, 2022

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We've dealt with Basic Video Productions twice now and have had zero issues with service. Phones can be busy sometimes close to graduations so just be patient. Overall, quality of photos and materials are unique.

April P.

Nov 30, 2021

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Critical: Professionalism, Responsiveness I have called literally over 100 times. Nobody returned your phone call. Every email get sent back. Their website is like it's stuck in 1995. This is absolute ridiculous. And I think the military deals with these people

Vina Onstead VinaO

Nov 23, 2021

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The latest photos posted in the App are not even our TRS. So now the families are concerned that when we order pictures we will get these random trainees rather than our correct TRS and FLT. I've called and it's a busy signal and emails bounce back as being "full." So we won't be ordering pictures for our trainee because we cannot confirm that this mistake is being corrected.

I'll be happy to change my review if you are willing to respond and correct this so that we can be sure our purchase will be worth it and not of a random TRS and FLT. Thank you.

Kristina Evans

Sep 01, 2021

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It was hard to get thru on the phone, I emailed the company and they called me and ai was able to place an order!